Privacy Policy
Privacy
Policy
What this Privacy Notice covers
Effective Date: 02/09/2025
Last Updated: 02/09/2025
This Privacy Policy explains how LogicFoam Limited (“LogicFoam Ltd”), trading as MyEnergy, Logic, LogicInsulation, LogicRemoval, LogicFoil, LogicPanel, LogicWool, LogicFoam, LogicCavity, LogicFacade, and LogicSeal (together referred to as “we”, “our”, or “us”), collects, uses, and protects personal data.
For the purposes of this Privacy Policy, HLH Ltd (Company No: 10473175) is the parent company of LogicFoam Ltd and ultimately owns and controls all personal data collected. Where necessary, personal data may be shared with HLH Ltd for administrative, operational, and marketing purposes in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to protecting your privacy and ensuring your personal data is processed lawfully, fairly, and transparently.My Energy
Information We Collect
We collect and process personal data that you provide directly to us, as well as data collected automatically through our website or third-party lead generation partners. This may include:
Identity and contact information (e.g., name, address, email, telephone number)
Transaction information (e.g., products or services purchased)
Marketing and preference data (e.g., communication preferences)
Technical information (e.g., IP address, browser type, site usage data)
Where We Obtain Your Data
We collect personal data:
Directly from you when you contact us by phone, email, online forms, or in person.
Indirectly from trusted third-party lead generation companies, who are contractually required to confirm they have obtained your data lawfully, with appropriate consent where required.
How We Use Your Personal Data
We process personal data to:
Provide products, services, and quotations you request.
Manage customer accounts and fulfil contractual obligations.
Respond to enquiries and provide customer support.
Improve our services and website experience.
Carry out administrative, operational, and marketing activities within LogicFoam Ltd, Home Logic Holdings Ltd, and associated trading names.
Process finance applications with regulated lenders where requested.
Comply with legal obligations such as tax and accounting requirements.
Lawful Basis for Processing
We process personal data on the following bases:
Contractual necessity: to provide requested products or services.
Legitimate interests: for operational administration, marketing to existing customers, and customer relationship management, provided these do not override your rights.
Legal obligations: where required to comply with UK laws and regulations.
Consent: for electronic marketing and interest-based advertising where consent is legally required.
Call Recording
We may record telephone calls for training, monitoring, quality assurance, and dispute resolution purposes. Recordings are stored securely, accessed only by authorised personnel, and retained for no longer than necessary for these purposes.
Finance Applications
If you apply for finance for home improvement services, we will share the necessary personal data with regulated finance providers and/or credit reference agencies to process your application. These organisations act as independent data controllers and will provide you with their own privacy policies explaining how they process your data.
Marketing & Interest Based Advertising
We use personal data for marketing purposes where lawful, including:
Postal marketing under legitimate interests where appropriate.
Electronic marketing (email, SMS) with your consent or where permitted for existing customers.
Interest-based advertising on platforms such as Google and Facebook using cookies and tracking pixels to deliver more relevant ads based on your interactions with our website.
You can manage your preferences or opt out at any time (see Section 11).
Sharing Your Personal Data
We may share your personal data with:
Home Logic Holdings Ltd and its trading names for administrative and marketing purposes.
Subcontractors and service providers bound by strict confidentiality and data protection agreements.
Regulated finance providers for credit applications where applicable.
Professional advisers, insurers, regulators, or law enforcement when legally required.
IT service providers who maintain our systems under strict confidentiality agreements.
We do not sell personal data to third parties.
Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.
International Transfers
We do not transfer personal data outside the UK unless adequate safeguards are in place.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction or erasure of your data.
Restrict or object to certain types of processing, including direct marketing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
You can exercise your rights by contacting us at [email protected]
Cookies and Tracking
We use cookies and similar technologies for site functionality, analytics, and marketing purposes, including interest-based advertising. You can manage or disable cookies through your browser settings.
Data Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
Contact Details
For data protection queries, please contact:
Compliance Department
LogicFoam Ltd
c/o HJS Accountants, Tagus House, 9 Ocean Way, Southampton, SO15 3TJ
Email: [email protected]
Tel: +44 800 170 0014
Changes to this Privacy Policy
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
This Privacy Policy was last updated on the 2nd of September 2025